Privacy Policy menang44

1. Information We Collect

menang44 collects your personal information through several channels when you register an account, make a deposit, make a withdrawal or contact our customer support. The categories of information we collect include:

• Identity information: full name, national identity card number (MyKad) or passport, date of birth and gender.
• Contact information: email address, mobile phone number and mailing address.
• Financial information: e-wallet account details (Touch 'n Go eWallet, ShopeePay), bank account numbers for FPX and DuitNow processing, and cryptocurrency wallet addresses for USDT, BTC and ETH transactions.
• Technical information: IP address, web browser type, operating system, login records and platform usage patterns.
• Transaction information: deposit history, withdrawals, betting records and bonus activity.

Collecting this information is necessary to ensure we can provide a secure service, comply with regulatory requirements and protect the integrity of the platform from fraud.

2. Purpose of Data Collection and Use

The personal information we collect is used solely for legitimate purposes related to the operation of the menang44 platform, namely:

• Verifying member identity during the account registration process and the Know Your Customer (KYC) procedures required by our international licensing.
• Processing deposits and withdrawals through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Detecting and preventing fraudulent activity, money laundering and platform abuse.
• Providing effective customer support via live chat and email in Bahasa Melayu and English.
• Sending important notifications related to your account, including transaction confirmations and security updates.
• Complying with legal obligations and reporting requirements to regulatory authorities.
• Improving the user experience through aggregated and anonymised analysis of platform usage patterns.

We will not use your information for any purpose other than those stated above without first obtaining your explicit consent.

3. Sharing Information with Third Parties

menang44 does not sell or trade members' personal information to outside parties. However, we may share your data in the following limited and controlled situations:

• Payment service providers: Required financial details are shared with approved payment processors solely for the purpose of facilitating deposits and withdrawals.
• Regulatory bodies: When required by law or international licensing, we will disclose relevant information to legitimate authorities.
• Technical infrastructure providers: Selected technical partners who help operate our platform are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.
• Criminal investigations: In situations involving confirmed fraud, money laundering or security threats, we may share information with law enforcement authorities.

Every instance of data sharing is carried out with strict controls and only to the extent necessary for the stated purpose.

4. Data Security Measures

menang44 implements multiple layers of technical and organisational protection to safeguard your personal information from unauthorised access, disclosure, alteration or destruction:

• Data encryption in transit using the latest SSL/TLS protocols.
• Data encryption at rest in our databases for all sensitive information.
• Two-factor authentication available for enhanced account login security.
• Regular security audits by internal and external cybersecurity teams.
• Role-based access controls ensuring only authorised personnel can access member data.
• Continuous system monitoring to detect any suspicious or unusual activity.

5. Member Rights and Personal Data Controls

As a menang44 member, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right of correction: You may update or correct information that is inaccurate or incomplete.
• Right of deletion: You may request that your personal information be deleted, subject to our record-keeping obligations under applicable law.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances.
• Right to object: You may object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact menang44 customer service via live chat available 24/7 or by email at: [email protected]. We will process your request within a reasonable time.

6. Cookie Policy

The menang44 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. The types of cookies we use include:

• Essential cookies: Required for core website functions such as login authentication, session management and transaction security. These cookies cannot be disabled.
• Preference cookies: Store your choices and settings such as language and display preferences so you do not need to set them again each time.
• Analytical cookies: Help us understand how members interact with our platform in aggregate, so we can improve our services over time.

You can control cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7. Data Retention Period

menang44 retains your personal information for as long as your account is active or as long as needed to provide services to you. After an account is closed, we may still retain certain records for a period determined by our regulatory requirements under international licensing, particularly for financial audit purposes and anti-money laundering compliance.

Financial transaction records are typically retained longer than general profile information due to legal compliance obligations. Once the mandatory retention period has ended, your data will be securely deleted or anonymised.

8. Cross-Border Data Transfers

As an online platform operating under international licensing, your data may be stored or processed on servers located outside Malaysia. However, all cross-border data transfers are carried out with appropriate safeguards, including the use of data transfer agreements that comply with international security standards.

We ensure that every country or region where your data is processed meets a level of protection equivalent to what we apply on the menang44 platform.

9. Child Protection and Age Restrictions

menang44 is an online gambling platform strictly restricted to users aged 21 and above. We do not knowingly collect personal information from any individual under the age of 21.

During the registration process, all applicants are required to confirm that they are aged 21 and above. Identity verification through official documents (MyKad or passport) is also carried out as part of our KYC procedures.

If we find that information belonging to an individual under 21 years of age has been collected unintentionally, the account will be suspended immediately and all related information will be deleted. Parents or guardians who have concerns about this may contact us through our 24/7 customer support.

10. How to Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy, or wish to exercise any of your data protection rights, please contact the menang44 team through the following channels:

• Live Chat: Available 24/7 directly on the menang44 website — the fastest way to get a response.
• Email: [email protected]
• Service language: Malay and English.

We aim to respond to all privacy-related enquiries within a reasonable time. For more complex issues that require thorough review, our team will inform you of the expected timeframe.

menang44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to members via email or a notice on the website.